1. Who is the Data Controller of your data?
The Data Controller for the personal data of users, clients, and suppliers is TheCryoExpert, with registered address in Madrid (Spain). For any matter related to data protection, you may contact us at: pmeurgey@thecryoexpert.com.
2. What type of data do we process and how is it collected?
The categories of personal data that TheCryoExpert may process are:
- Identification data.
- Postal and electronic addresses.
- Commercial information.
- Financial and transactional data.
We do not process specially protected data.
Data is obtained directly from you (for example, via contact forms, requests for information, or commercial offers) or from your company in the context of contractual relationships. In case of changes, you or your company must provide updated data.
3. For what purposes do we process your data?
At TheCryoExpert we process your data to manage activities arising from our business relationships, such as:
- Answering requests for information sent through contact forms or other communication channels.
- Providing existing or potential clients with offers of services and projects, provided they have expressly consented to receive commercial communications.
- Managing administrative, tax, and accounting obligations linked to clients and suppliers.
- Conducting satisfaction surveys and market studies to improve the quality of our services.
No automated decisions or profiling will be carried out based on the information provided.
4. How long do we keep your data?
- Potential clients: Data provided through information requests will be kept only for the time necessary to respond, and in any case no longer than 6 months.
- Clients and suppliers: Data will be kept for as long as the commercial relationship is active and in compliance with the minimum legal retention periods (up to 10 years under applicable financial regulations).
- Marketing data: If you have consented to receive communications, your data will be kept until you unsubscribe.
After these periods, data will be securely erased from our systems.
5. What is the legal basis for processing your data?
The legal grounds for processing are:
| Processing | Legal Basis |
| Contact requests | User consent |
| Invoicing & accounts | Execution and control of the contractual relationship |
| Tax obligations | Contractual relationship + legal obligations |
| Administrative management (logistics, delivery, suppliers, etc.) | Contractual relationship |
| Marketing and satisfaction surveys | Consent of the data subject or TheCryoExpert’s legitimate interest for similar products/services |
Providing personal data requires a minimum age of 14 years or sufficient legal capacity. Refusal to provide the required data may make it impossible to deliver the requested service.
6. Who do we share your data with?
TheCryoExpert does not share personal data with third parties for marketing purposes, unless you have expressly authorized it.
Data may be disclosed to Public Authorities when legally required, or when necessary to comply with legal proceedings, respond to claims, or protect the rights of TheCryoExpert, its clients, or the general public.
7. What rights do you have as a data subject?
You have the right to:
- Access your personal data.
- Request rectification of inaccurate data.
- Request erasure when data is no longer necessary.
- Request limitation of processing in certain circumstances.
- Oppose the processing of your data for reasons related to your particular situation.
- Request portability of your data in electronic format.
- Withdraw your consent at any time.
To exercise these rights, you may contact us by email at info@thecryoexpert.com, indicating “PERSONAL DATA” in the subject line and specifying the right you wish to exercise.
You may also lodge a complaint with the Spanish Data Protection Agency (AEPD) if your rights are not respected: www.aepd.es – C/ Jorge Juan, 6 – 28001 Madrid
8. Additional information
8.1 Security measures
TheCryoExpert applies the security measures required by current European and Spanish legislation, taking into account technological advances, the nature of the data, and the risks associated with processing.
8.2 Minors
TheCryoExpert does not process data of minors under 14 years of age without prior consent of their parents or legal guardians.
8.3 Updates to this policy
This Privacy Policy may be updated to reflect legislative changes, new case law, or modifications to the services of TheCryoExpert. Please review it periodically.
8.4 Acceptance of the policy
By voluntarily submitting your personal data through our contact channels, you acknowledge that you have read and accepted the terms of this Privacy Policy.
9. Applicable legislation
This Privacy Policy is governed by Spanish and European data protection regulations. In case of conflict, the Spanish version shall prevail over any translation published on this website.